FAQ
Do you have any practical questions about managing your online store, or simply hesitations about opening it? We have tried to collect on this page all the answers to your questions. Simply click on a question to see its answer.
If you still can't find the answer to your question, you can contact our customer service on 01 87 66 67 68, send us an e-mail to boutique@dagoba.app, or contact us via Messenger.
The opening process for a online shop is quick and easy. To make it, we need the list of articles which you want in your e-shop, their customizations and the eventual margins that you want apply. For graphic images, send them in vector format (.ai,.eps or vector PDF) to allow a qualitative rendering when printing the marking. Once in possession of these elements, Dagoba is able to share with you a demonstration of your online store within 24 hours, as well as additional information.
You can also fill the form of boutique's demand on the tab 'YOUR E-SHOP'. The same delay of 24 hours is appliant to have a first overview of your e-shop, then you can contact us for any changes.
Once your approval has been given on the shop demonstration, Dagoba is able to create your official shop within 24 hours.
The shop of demonstration is an overview of the final rending of your online shop, the payment platform not being activated; whereas we talk about an official shop after activation of this payment platform.
The online shop offers different advantages to you. From its creation to the processing and the sending of unit orders to your members, Dagoba takes care of everything for you all year long. You are the manager of your shop, so the choice of articles, their customization as well as the potential margins are up to you. Any type of modification on your shop is obviously possible as soon as you wish.
Our service, completely free and without commitment, allows you to save time for any other activity within your organization.
Whether you are a sports club, a company, a school, an association, a community, a designer, or other, Dagoba is willing to create your online shop. We have no constraint on it.
No. We have no constraint on the number of members of your organization because the order processing is done by unit.
No, none. We can provide you with a complementary solution to the one from your existing partner. Do not hesitate to mention this information so that our operators can best meet your needs.
There is no contractual commitment, neither financial, between Dagoba and your organization, we can deactivate your shop on a simple request from you. Nevertheless, our moral commitment is total throughout the Dagoba adventure. We are obviously here to follow you and answer your questions!
From your administrator account, you can follow in real-time sales of your shop (orders, best-selling items, among others), consult your kitty, create e-mailing and e-couponing campaigns for your members.
We manage all the technical part (hosting, creation, modification) but also the logistics, the marking, the sending, the delivery, as well as the customer follow-up.
Contact-us. At any time you can ask us to modify the content of your e-shop in order that it best meets your expectations. Explain to us what changes need to be made (margin re-evaluations, adding and deleting products, or personalizations). We make your changes as soon as possible.
On a quantitative order, you get a better price and we can offer different marking techniques. Do not hesitate to tell us about your needs so we can quantify them.
The prices vary hugely from a unitary production (as on a Dagoba e-shop open throughout the year) to a group order.
You can access it from the Catalogs tab.
As soon as the sum of your margins reaches 10.00 € you can debit your kitty by following the instructions given on your administrator account.
As part of an order from the Dagoba website or from an online shop there is no minimum purchase! Some personalized goodies or jersey sets fully sublimated are exceptions to this rule because of their technical constraints of production launch; a minimum quantity for the organization is therefore required to order (but not for your member).
Yes. We are in the capacity to suggest you some goodies. Feel free to tell us what you want so that we can tell you the terms of each goodies.
Through our experience, we have refined the selection of our carriers and we work now exclusively with Colissimo, which offers a noteworthy reliable delivery service. Our partner guarantees delivery wihtin 48 hours in metropolitan France and is plebiscited by consumers.
It takes 10 to 12 business days (on average, depending on the inventory of our suppliers) for most products. Some products may be out of stock and have longer delivery times.
From 70€ of order, the expenses are offered to you for a delivery in relay point.
Below these amounts, we apply fixed rates of 2.99 € for the delivery of an item in relay points, 1.99 € for the delivery of at least 2 items in relay points. For home deliveries, we use Colissimo rates (which vary depending on the weight of the package).
Dagoba is currently working with France, Belgium and Luxembourg, and is planning to expand soon to the rest of Europe.
Yes. If the item received has a manufacturing defect or a defective marking, Dagoba will bear the costs to send you a congruent item as soon as possible.
According to the code of consumption, you can exercise your right of revocation within 14 days for non-personalized products. However, it's not possible to return a personalized article (club logo, first name, number, etc...).
Complaint - At Dagoba, we place a premium on your satisfaction. For any questions or complaints, please contact our customer service.
All items have a base price that varies according to the personalization you want to apply. The price of the personalization depends on the marking technique you want to use, the number of designs you want to see appear, the size and colors of the logos.
In addition, if you open an online shop, after choosing the personalized items that will appear you can determine a margin on each item that will be suggested to your members on the e-shop. With each order, you generate profits for your association. We can modify at any time, and on upon request, the margins on the products of your choice.
It is absolutely possible to receive samples - called "without brand" (examples: Sol's, B&C, Awdis, etc...) -, within the limit of 3 articles maximum.
Dagoba Europe
101 Rose Street South Lane
Edinburgh EH2 3JG
United Kingdom
contact@dagoba.uk
ASSISTANCE REQUEST
 |
 |
 |
