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How do I turn off text personalizations?
Short answer: Personalizations are on by default on most products. Uncheck “Allow optional textual personalizations” at shop level to close them everywhere, or in a product's configuration to close only that one.
Steps
- On the “Shops” page, open a draft of the shop.
- For the whole shop: uncheck “Allow optional textual personalizations”.
- For one product only: open its configuration and uncheck the same option, which is set there color by color — the options are activated on the product's first color.
- Save, then put the draft into service.
Should you really turn them off
Rarely. A personalization costs nothing until someone orders one, it does not weigh the shop down, and it is one of the reasons a buyer prefers a product to its anonymous version.
Two cases justify closing them:
- The product does not lend itself to it — a material or a shape where the result would not be satisfactory.
- A group order under your control — when you want strictly identical products and no free text.
Turning personalizations off does not touch the logos: the product keeps its marking, it only loses the buyer's ability to add their own text.
Going further
You'll know it worked when: On the draft's site, the product no longer offers to add a text when ordering.