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The invitation did not arrive, what should I do?

Short answer: Open the person's profile and use Resend invitation. First have them look in their junk mail, and check the address shown on their profile.

Three checks, in this order

  1. The person's junk mail. That is the most frequent cause.
  2. The address shown on their profile, under their name. A typo sends the invitation nowhere.
  3. The delay: sending is almost immediate, but a few minutes are not abnormal.

Resending

On a Pending person's profile, the Resend invitation button goes out with a new link. The old one then stops working.

If the address is wrong

An invitation's address cannot be corrected: cancel it and start again with the right one.

Going further

The invitation did not arrive, what should I do? | DAGOBA