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“This email address is already in use”, what should I do?
Short answer: That address already signs in to a DAGOBA account. An email address can belong to only one account: invite the person with a different address.
The exact message
“This email address is already used by another user.”
Why
The email address is the sign-in identifier. So it can only stand for one person, on one account — including when that account is not yours.
What you can do
- Check the list first: if the person is already an admin of your account, they are in it, and you only need to adjust their roles.
- Otherwise, invite them with another email address, personal or dedicated to your organization.
- If you believe that address should no longer be taken, contact us.