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How do I schedule a send for later?
Short answer: In the send window, open “Deferred sending”, pick the date and time, then confirm. The send stays cancelable until it goes out.
Steps
- Compose the email as usual from the Contacts page.
- In the “Send Email” window, click “Deferred sending”. The date field appears — it is hidden by default so it does not clutter the ordinary send-now flow.
- Fill in “Send date & time”. The time to enter is Central European Time (UTC+1 in winter, UTC+2 in summer).
- The send button becomes “Schedule send”. Click it and confirm.
To go back to sending immediately, click “Cancel deferred sending”: the field folds away and the date is cleared.
Scheduling is open to everyone, and works for an emailing as well as for an email addressed to a single contact.
Where to find it and cancel it
A scheduled send turns up in three places, and the cancel button is the same everywhere:
- in the Send History of the Promotions page, at the “Scheduled” status;
- at the top of the contact's detail sheet, as a banner;
- for an email addressed to a single contact, that contact's row is also tinted in the list.
Click “Cancel scheduled send” and confirm. The send moves to the “Canceled” status and will not go out.
A scheduled send is canceled, not deleted. The delete button is in fact hidden while a send sits at the “Scheduled” status.
Withdrawing a single contact without canceling the send
You can take one recipient out of a send that has not gone out yet, without touching the others.
- Open Promotions, tab “Send History”, then click the send at the “Scheduled” (or “Sending”) status.
- In the “Recipients” list, every contact still “Pending” carries, at the end of its row, a red withdraw icon (on hover: “Withdraw from this send”). Click it.
- Confirm with the “Withdraw from this send” button of the window that opens.
The row moves to the “Withdrawn” status, the recipient count drops by one, and the send stays scheduled for the others. The “Scheduled for …” banner disappears from that contact's detail sheet.
Withdrawing is final: the contact will not get the email, and the row offers no retry. To serve them anyway, write to them again. Only recipients still “Pending” carry the withdraw icon: once their email has gone out, it is too late. The icon also disappears as soon as a coupon or gift-card code has been assigned to the contact, which happens when the send starts.
Going further
You'll know it worked when: The send appears at the “Scheduled” status with its date, and no recipient has been served yet.
