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I paid and the balance has not changed, what should I do?
Short answer: Wait a few minutes and do not pay a second time. The payment confirmation reaches us from the provider, sometimes with a delay; the credit then posts by itself.
What is happening
The payment is made on the provider's platform. It is the provider that then confirms the money was taken, and that confirmation is what creates the credit on your money pot. When it is slow, the screen says so: "Your payment is being validated by the payment platform. The credit will appear in your money pot within a few minutes. Please do not pay a second time."
What to do
- Refresh the Money Pot page after a few minutes.
- If the credit is still missing after an hour, contact us with the date, the amount and the last four digits of the card.
A second payment fixes nothing: it credits a second time.