Can I change, cancel or refund an order?

Short answer: No, and the request does not come from you: it is the buyer who must contact us, straight away, using the shop's customer-service form. We then look at whether a change is still possible.

Why

The order is between the buyer and DAGOBA: DAGOBA takes the payment, makes the products and delivers them. Your dashboard receives a copy so you can follow what is happening — which is why this page has no edit button and no cancel button.

What to tell the buyer

To write to us themselves, right away, using the shop's customer-service form, giving their order number and what needs to change. We answer them directly.

You will find their order number at the head of every row of the list, as Order #12345.

The window is short

The first step of processing is ordering the product from the manufacturer, and it goes out quickly. What is still doable depends on it:

When the request comes in	What is still possible
Within minutes of the order, before it is ordered from the manufacturer	A change or a cancellation.
After it is ordered from the manufacturer	No change at all.

What you will see afterwards

When an order is cancelled or refunded, the dashboard follows on its own, at the next pass:

a cancelled order moves to the Canceled status and its amount becomes a dash;
a partial refund appears on the Refunded line of the details, and the product concerned is shown struck through.

Going further

What do the order statuses mean
What do the amount lines on an order mean — where a refund is read.
What do the steps under each product mean — see whether the product is already ordered from the manufacturer.