How do I decline an order sent for payment?

Short answer: Open the order, click Decline, then confirm in the Decline this order window. Nothing is debited, the order moves to Canceled and the buyer receives an email. This is final.

When to decline

Declining is the normal gesture when the order is not the organization's business: a personal purchase put through this payment route by mistake, a request outside the budget, or a member who should not have used it. Declining costs nothing and debits nothing.

Steps

Open the Orders page and click the order carrying the To pay pill, or its number in the red banner.
In the panel's To pay section, click the Decline button, to the right of the coral one.
The Decline this order window opens. The Reason (optional) field lets you explain your decision in 255 characters at most. You can leave it empty.
Confirm.

You'll know it worked when: The message “Order declined. The user has been notified.” appears and the order moves to Canceled.

What the buyer receives

An email tells them their organization did not settle the order and that it is cancelled. They paid nothing, so there is nothing to refund. If they still want the products, they place the order again on the shop and pay for it themselves.

A decline cannot be undone. The order is cancelled on both sides and payment by the organization is no longer offered for it. If you change your mind, ask the buyer to place their order again.

Going further

An order is To pay, what should I do — the other possible decision.
What happens if I do not answer an order sent for payment — doing nothing reaches the same result, in 15 days.
Can I change, cancel or refund an order