An order is “To pay”, what should I do?

Short answer: A buyer sent their order to your organization instead of paying for it. Open the order from the red banner on the Orders page and choose Pay from the money pot or Decline. With no decision, the order is cancelled after 15 days.

What happened

On the shop, at the payment step, the buyer has a third choice beside the bank card: a button reading « Envoyer à [your organization's name] pour paiement » — send to your organization for payment. If they take it they pay nothing, and the order reaches you carrying the To pay pill.

Production does not start until you settle. Nothing is debited automatically: the decision is yours.

Steps

Open the Orders page. The number of orders waiting for you shows as a red badge on the Orders menu entry, and a red banner at the top of the list names them: “2 orders sent for payment”.
In the banner, click the underlined order number. The order's details open. That is the only place where you settle or decline.
In the panel, find the To pay section: it gives Requested by (the buyer), Sent on (the date), and Net cost to the money pot.
Click the coral Pay from the money pot button.
To decline instead of paying, click Decline and confirm in the Decline this order window.

The amount debited is not the amount the buyer saw. If the shop applies a margin, that margin returns to the money pot in the same movement: the line “48.00 € debited, 6.00 € of margin credited back” spells the operation out, and Net cost to the money pot gives the result, which is what matters for your balance.

You'll know it worked when: The message “Order settled from the money pot.” appears, the To pay pill gives way to Pending, and the line disappears from the red banner.

Settlement is sometimes confirmed by “Payment recorded, processing.” instead. That is normal: the operation has been taken into account and the shop completes it within the minute. The status updates on its own.

Only admins holding the Money pot role can settle or decline. The others see the order and the line “You don't have money pot access to act on this order.”, without the buttons.

Going further

How do I decline an order sent for payment — what the buyer receives, and whether you can go back.
The Pay from the money pot button is disabled, why — when the balance falls short.
What happens if I do not answer an order sent for payment — the reminder and the automatic cancellation.
What do the balances on the money pot mean — why an order sent for payment lowers the available balance.