How do I give the delivery address for an operation?

Short answer: The request appears once the operation is over, on its card: click “Fill in the delivery address”. While it is missing, a reminder is emailed to you every day.

When to give it

The address is not entered in advance: it is asked for once the operation is over, when the total of the orders is known. The operation then carries the “Address needed” chip and the message: “The operation is over: tell us the address DAGOBA must deliver all of this operation's orders to. Production has started — we need the address before it completes.”

Steps

Open Promotions, tab “Free delivery”, and find the finished operation.
Click “Fill in the delivery address”.
Fill in the person to contact and the full address. The country is the shop's and cannot be changed — a shop only delivers within its own country.
Save.

The person you name is the one the carrier will contact on delivery. Give a phone number that can be reached on the day the parcel arrives.

Correcting it afterwards

The address stays editable after saving, for as long as the parcels have not left. A typo can therefore be fixed without contacting us.

Addresses already used

Addresses entered for previous operations are offered as a shortcut, which saves retyping them every time. You can remove an address from this list with the bin icon: you are asked to confirm. Past operations do not move for all that — each one keeps the address it was delivered to.

The reminders

While the address is missing, a reminder email goes out every day to the people on the account who have access to promotions. They stop as soon as the address is saved.

Going further

You'll know it worked when: The address shows under the operation and the “Address needed” chip has gone.