Back to the help center
How do I request the deletion of my account?
Short answer: In the Account part, click Delete my account then Confirm request. Nothing is deleted on the spot: the request opens a case that we handle.
The request covers the whole account: its shops, its contacts, its logos, its money pot and the access of every one of its administrators. To stop a single shop, ask for it to be closed — that is a different move, see How do I close my shop.
Steps
- Open Organisation and scroll down to the Account part.
- Click Delete my account.
- Read the Deletion request window, then click Confirm request.
You'll know it worked when: A dated banner replaces the button: “Your account deletion request was recorded on …”.
What happens next
A banner replaces the button and states the date of the request. We handle it and come back to you: deletion is never automatic.
In the meantime the account keeps working normally — the shop stays online and orders run their course.