Back to the help centerCause 1 — the address still contains the word
My shop is not open, why?
Short answer: Two possible causes, and hovering the red cart tells you which: the shop address still contains the word
demo, or one of the logos placed on its products is not of sufficient quality for printing.How to spot it
In the "Activation + Shop address" section, the cart is red. Hover it: the tooltip names the cause, and both of them if they are present together.
Cause 1 — the address still contains the word demo
The tooltip reports that the shop address contains the word "demo", and advises: "Edit the shop (orange button at the top right) and change its address to activate it."
Every shop built as a demo is given an address ending in
-demo-NNN. As long as that ending is there, the shop stays closed.Solution: create a draft with the orange button in the action bar, click the address and replace it with a short subdomain, without the word
demo. Then put the draft into service. The detail is in How do I set my shop's address.Cause 2 — a logo in use is not of sufficient quality
The tooltip reports that some logos in use are not of sufficient quality, and names them. It advises uploading a logo with sufficient resolution.
The check only covers logos placed on products in the shop. A web-quality logo can sit in My logos without blocking anything, as long as no product uses it.
Solution: obtain the print-quality file and replace it inside the existing logo. See Some of my logos are not good enough quality — what do I do.
Fixing the address or the logo in a draft is not enough: the check applies to the live shop. Put the draft into service so the fix counts.
