How does a buyer send their order to my organization?

Short answer: You allow it first, on Organisation, by ticking Allow buyers to send me their orders. A button reading “Send to [your organization] for payment” then appears on your shops' payment page, beside the card payment.

The option is off by default: until you tick it, none of your shops offers it.

The card only appears if your account has a money pot: the pot is what settles these orders, and without one the checkbox would have nothing to switch on. Only an Owner can tick it.

At the payment step they get the usual choice — bank card — and, underneath, a button carrying your organization's name. The shop page is in French, so it reads « Envoyer à [name] pour paiement », followed by « Sans paiement sous 15 jours, la commande sera annulée. » — send to [name] for payment, cancelled if unpaid within 15 days.

If they take it, they pay nothing. An email confirms that their order has been sent to you, that they owe nothing, and that production will start as soon as you have settled.

Untick the box: the button disappears from your shops. The option covers the whole account — it cannot be set shop by shop.

Unticking does not cancel orders already sent: they stay To pay and still wait for your decision. To be rid of them, decline them.

Every order sent this way appears on the Orders page with the To pay pill, is counted in the red badge on the Orders menu entry, and its net cost is removed from the money pot's Available balance until you decide.